Refund Policy

Version 1.1 — effective August 23, 2026 · Last updated: August 23, 2026

This is our refund policy for Verge and other Shorthand Audio products, also included as part of our Terms of Sale.

Refund policy

We want you to be happy with what you buy. If a Shorthand Audio product isn't working for you, contact support@shorthandaudio.com within 14 days of your Paddle transaction date and we will authorize a full refund, no questions asked. Because Paddle is the Merchant of Record, Paddle processes the refund to your original payment method — you can also request it directly at paddle.net. Refunds are typically issued within a few business days and within 14 days at the latest; how quickly the funds appear in your account depends on your bank or card issuer.

Payment disputes & chargebacks

If there's a problem with a charge, please contact us or Paddle at paddle.net before disputing it with your bank or card issuer. Because Paddle is the Merchant of Record, Paddle manages all payment disputes and chargebacks on transactions for our products. Our refund policy above is deliberately generous so that a chargeback should never be necessary — if you're unhappy with a purchase, contact us first and we'll make it right. Filing a chargeback without contacting us first may result in your license key being suspended pending resolution.

Questions about a refund or a charge? Reach us at support@shorthandaudio.com.